Refund policy

Your legal rights come first

This policy does not exclude mandatory consumer rights for defective, missing, unsafe or misdescribed goods or services. A label such as digital content, a completed escrow, a confirmation deadline or the use of cryptocurrency does not by itself remove those rights. The relevant seller remains responsible for its supply obligations, and Limbo remains responsible for its own service obligations.

Cancellation and immediate performance

Where a statutory withdrawal period applies, its duration and exceptions are determined by applicable law. For example, many consumer distance contracts have a 14-day withdrawal period. Immediate digital delivery only removes a withdrawal right where the legal conditions are met, including your prior express request and acknowledgement. Rights concerning faulty or misdescribed content remain.

If you request a service to begin during a withdrawal period and then cancel, a lawful proportionate charge for work actually supplied may apply. A service being started does not automatically mean every cancellation right has ended. We record the relevant checkout acknowledgements separately from general terms acceptance.

Escrow and irreversible transactions

While funds remain in escrow, report a problem from the order page as soon as possible and before the displayed settlement deadline where you can. An open dispute pauses Limbo's normal automatic payout processing. Simply declining to confirm receipt does not open a dispute. Eligible delivered orders may settle after the displayed deadline when the required signatures are available.

BTC, LTC and SOL use two-of-three signatures. Limbo cannot spend alone, and waiting does not create a unilateral refund path. EVM orders follow their recorded contract rules. A confirmed blockchain transfer cannot be reversed by changing a database entry; a refund after settlement requires a separate transfer. These technical limits do not waive a valid legal claim.

Amounts, network costs and setup costs

Checkout must show the product price, applicable platform charges, the party paying those charges, and any known network or setup costs before you authorize payment. Your external wallet may charge a separate network fee, which it should show before signing. Quotes can expire and must be reviewed again when changed.

The recorded SOL funding quote includes account setup costs and a transaction-fee reserve. Its settlement rules retain recovered account rent for Limbo, including when the escrow principal is refunded, and return unused fee reserves and overpayments to the buyer. A deduction is not a blanket exception to mandatory refund rights. If applicable law requires an additional repayment, contact support about that claim.

Premium membership and listing promotion are separate services with their own displayed price and duration. Their cancellation and refund treatment depends on what has been supplied and applicable law. We do not treat every mistaken purchase or post-settlement complaint as automatically disqualified.

How to request help or a refund

Open a dispute from your order for an escrow issue. For a membership, promotion, an already settled order or a legal cancellation request, contact support and identify the relevant order, the issue and the outcome requested. Provide relevant evidence, but never provide your wallet password, private signing key or recovery phrase.

A genuine complaint does not cause an automatic ban. Deliberately fraudulent evidence or abuse may be investigated under the terms. Staff will explain the available resolution, any proposed deduction and the next steps. You retain access to applicable courts, regulators and other mandatory remedies.